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Technical Support

Peace of Mind

With our remote system monitoring (optional) which relays information to us every 12 hours, we can often identify and resolve issues with your Orca system before you’re even aware of them.

We can also diagnose problems over the phone, and through our comprehensive Distrbutor Support Network we’re able to ensure that, in the unlikely event of malfunction, a support engineer will be with you anywhere in the world within 48 hours (and usually 24 hours).

Note: Our byword is flexibility, so if you’d prefer we sent you parts rather than people, we can deliver these to you along with full instructions on how to fix, upgrade or replace a piece of equipment.

Updates on the move

As well as problem solving, we can also carry out all manner of changes and updates to your Orca system by remotely ‘dialing in’. This can mean anything from adding satellite receiver functionality to adding a new games console you’ve just bought. We will install drivers, update and reconfigure your bespoke app and you’ll be up and running with your new equipment or gadgets in no time at all.

Technical Support

If you require support from Orca you can visit our support section for more information.

If you are unable to find the information you require, please then contact our customer support team using the details below:

T: +44 (0) 2079 938721

Our support team are available 24hrs a day 7 days a week.

Please be aware that all telephone calls to Orca may be recorded for training purposes.


If you would like to contact Orca please use our contact details below:

System Orca Ltd
Unit 8-12
Brook Road
BH21 2BH

T: +44 (0) 2079 934131

Opening Hours:
Monday - Friday 9am - 5pm GMT
(Excluding bank holidays)

Contact Our Support Team

Use the form below to send us a message